ALL EXTRAS MUST BE NOTIFIED AT LEAST 24 HOURS PRIOR TO YOUR ARRIVAL. FAILURE TO DO SO MAY RESULT IN DISAPPOINTMENT.
SITE
As Fair Farm Hideaway is located adjacent to two lakes it is an adult only site. Maximum occupancy of 2 persons/Shepherd hut, minimum 2 night stay, unless prearranged at the time of booking.
Swimming in our lakes is strictly prohibited. Failure to comply will result in ejection from the site without reimbursement.
Cars to be parked in the designated car park only – at their own risk. Fair Farm Hideaway will not accept any liability for any accidents, damage or loss incurred
Metal trolleys are provided to transport your luggage from the car park to your shepherd hut. As some of the shepherd huts are situated in an elevated position please take extra care when using the trolleys along the winding pathways. As the carpark is sited lower than the huts particular care is needed when taking your luggage back down to your car.
Please ensure you return the trolley to the edge of the carpark.
Please be considerate of other guests and keep noise to a minimum. We do request quiet after 23.00 hours. (Failure could result in removal from site)
Please assist with our recycling by separating your waste and place in the bins provided.
HUTS
Check in begins at 3pm and please vacate your shepherd hut by 10am when you depart. Please leave your shepherd hut in a clean and tidy condition with all waste taken to the recycle bins provided.
Whilst Covid restrictions have been lifted we continue to operate self-check in. There will be NO MEET & GREET. An emergency number is available if urgent attention is required. However, this number should only be used in exceptional circumstances as the Fair Farm Team are also involved in farming activities on the family farm
Fair Farm Hideaway is a non-smoking establishment. NO Smoking please inside the Sheperd Hut, however guests are able to smoke on the deck using ashtrays provided.
Candles are prohibited inside the Shepherd Hut due to fire risk.
The Fire Evacuation Point is in the car park.
All booking payments are made in full prior to arrival; payments can be made by credit/ debit card over the phone or online.
A non-refundable charge of £40 for bookings cancelled up to 14 days before arrival. Cancellation within the 14 days of arrival incurs full charge.
No items of furniture, bedding, kitchen/dining equipment are to be moved from the Shepherd huts.
If any electrical appliances within the Shepherd huts appear faulty or shows any sign of damage, please contact us immediately or Tel: 01664 511 071.
Some Shepherd huts have a log burner. Despite a heat protection barrier the Log Burner flue will get hot. PLEASE DO NOT TOUCH IT.
A Carbon Monoxide monitor is installed for your safety. Removal of log burner ash by Fair Farm Hideaway staff only.
Any breakages, wherever possible, will be dealt with immediately to accommodate guest’s requirements. However, faults or issues reported at the end of your stay cannot be addressed. The guest’s name provided throughout the booking will be solely responsible for the behaviour of your party and for any breakages or damages caused during your stay. A £70 soiling charge for huts left in an unacceptable condition may be imposed.
The raised decking area has a plastic non-slip coating on most shepherd huts. Despite this coating care should be taken at all times, particularly when the surface is wet.
HOT TUBS, FIRE PITS & BBQs
WOOD-FIRED HOT TUBS are available (subject to weather conditions). If freezing temperatures persist the Fair Farm staff may need to prohibit the use of the hot tub to ensure they are not damaged. Under these rare circumstances a refund will not be available.
Each hot tub is filled with natural still water prior to your arrival. As the water is chemical free guests must not add bubbles or other liquids to the water as this may cause damage to the sensitive eco-friendly waste/drainage system.
Please shower before using the hot tub to remove sun cream and heavy makeup to prevent contaminating the water system.
Kiln dried wood must be used at all times to protect the burner. Despite a protective barrier the chimney flue will still get hot – PLEASE DO NOT TOUCH IT. Always use gloves provided when opening the burner.
NEVER LIGHT THE BURNER UNTIL THE WATER LEVEL IS ABOVE THE TOP OF THE BURNER. NEVER EMPTY TUB UNTIL THE WATER IS COOL.
Ash needs to be removed and is the responsibility of Fair Farm Hideaway staff.
BBQs & FIREPITS are available (subject to weather conditions) and are used at own risk. The BBQ and firepits are for use on the stone patio area. NEVER place the BBQ or firepit on the raised decking area as this could damage the plastic coated non-slip surface. There will be a charge for any damage incurred.
Please ensure the BBQ is left in the same condition as it is found. NEVER leave unattended and ensure they are safe to leave before retiring for the night.
DOGS
Well-behaved, quiet dogs are allowed in some designated Shepherd huts as detailed on the website. There is a charge of £7.50/pet per day, paid prior to arrival
Dogs must be kept on leads whilst on the site and must NEVER be left in the hut unattended for any reason.
Please refrain from letting your dog on the bedding. There will be a charge for any damage incurred.